FAQ

1.Whats our payment terms?

50%advance by TT , 50% balance by TT before shipment

2.How to ensure quality?

We guarantee that all equipment are new and never been used. we adopt new design and proper material. All terms will be meet with quality, specification which specified in contract.

We will be responsible for any error, trouble and damage which cause of  machine’s design, craftwork, manufacturing, installation, commissioning within warranty period.

3.How long is our warranty?

Normally Other company provide one year maintenance, but we supply two years maintenance period after accepting and checking machine. We will provide spare part which lost or damage because of us and in-time service.

After warranty period, we still supply lifelong technical support and after-service.

4.How to  ensure our after-service?

We are professional manufacturer with solid technology and technical team. we can supply professional, comprehensive technical service which include whole process from selling to after-service, and solve all problem of craftwork option, process design, equipment installation and commissioning in production.

if any request for after-service, customer can call our sales or send email to consung@consung.com.cn  we will ensure you prompt and serious reply at the first time.